Frequently Asked Questions

📦 How long does delivery take?

Delivery times vary depending on the product, supplier and destination. Please check the estimated delivery time shown for your chosen product. Some items may require additional production time.

🚚 Will my order arrive in one parcel?

Not always! We work with different suppliers and print-on-demand partners, so items in the same order may arrive in separate parcels.

🎨 What is print-on-demand?

Some HOUSE OF DVL products are printed especially after you place your order. This helps us offer unique designs without keeping every item in stock.

↩️ Can I return an item?

Eligible purchases can generally be returned under the applicable 14-day right of withdrawal, subject to legal exceptions. Please read our Returns & Refunds Policy before sending anything back.

📍 Where do I send returns?

Please contact us before returning an item. Authorised returns must be sent to the return address provided by HOUSE OF DVL, not directly to our suppliers.

❌ What if my item arrives damaged or incorrect?

Contact us with your order number and details of the issue. Photos can help us investigate and arrange an appropriate solution.

📏 How do I choose the right size?

Check the size chart and product description before ordering. If you are unsure, contact us before placing your order.

💌 How can I contact HOUSE OF DVL?

Use the contact details on our Contact page and include your order number if your question concerns an existing order.

Stay bold. Stay different. Stay DVL. 😈